Refund policy
60-day satisfaction guarantee. You have 60 days from the day you receive your order to request a return.
To be eligible for a return, the item must be in the same condition as when you received it, unused, with all original tags and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, use our return form or email us at info@nordretail.com. If your return is approved, we will send you the return address and instructions on how and where to send your package. Items sent back to us without an approved return request cannot be accepted.
If you have any questions about returns, you can always contact us at info@nordretail.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items) and hygiene products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@nordretail.com.